Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumer is any natural person who concludes a legal transaction for purposes which can be attributed predominantly neither to his commercial nor to their independent professional activity:
Right of withdrawal for consumers According to Section 312 g Paragraph 2 No. 8 of the German Civil Code (BGB), the right of withdrawal does not apply to distance selling contracts that involve the delivery of goods whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period, such as the delivery of precious metals. Your order for precious metal bars and coins is therefore not revocable. A right of withdrawal only exists for non-precious metal products.
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Arsolid GmbH, Barthstraße 4 Co Regus, 80339 Munich, Germany, tel.: 017620973371, e-mail: info-arsolid.de) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods if this diminished value is due to a handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations in the financial market, over which the entrepreneur has no influence and which can occur within the revocation period.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.
If you wish to revoke the contract, please fill out this form and send it back.
Arsolid GmbH
Barthstraße 4 Co Regus
80339 Munich
Germany
E-mail: info-arsolid.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Delete what is not applicable
